Refund Policy
Effective: 25 September 2026
This Refund Policy applies to purchases of credits on taxi.rent.wf. A credit is a prepaid digital allowance that lets a driver complete one ride on the platform. Credits are sold by FodyLabs and processed by our payment provider.
1. Used credits are non-refundable
Once a credit is consumed (a ride is completed), it is non-refundable, because the dispatch service it pays for has already been provided.
2. Unused credits
Unused credits may be refunded within 14 days of purchase by contacting app@fodylabs.com. Refunds are issued to the original payment method and may take 5–10 business days to appear.
3. Cancelled or failed rides
If a ride is cancelled or does not complete through no fault of the driver, the credit is returned to the driver's balance as a credit (not a cash refund).
4. Chargebacks and disputes
If you believe a charge is in error, please contact us first at app@fodylabs.com. We respond within 7 business days. Filing a chargeback without contacting us may result in account suspension.
5. Changes
We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.
6. Contact
Refund requests and questions: app@fodylabs.com.